Reigniting Growth Through Cultural Reset
How Rathbone Results Helped a Fire & Security Firm Triple Profitability in One Year
In an industry where many talk the talk without truly understanding the complexities of growing and scaling a business, Rathbones stands out. Their deep understanding of financial metrics, operational insights, and structured growth strategies has been genuinely refreshing and impactful. Thanks to their support, our business has experienced significant growth
Founder and Managing Director
Rathbones supported a fire and security firm through cultural reset and team realignment. A renewed leadership plan and monthly performance rhythm helped unlock 40% revenue growth and triple profitability in one year.
This confidential client is a provider of bespoke fire, security, and electrical solutions, serving high-end residential and commercial customers. Their services include the design, installation, maintenance, and repair of:
- Fire alarms
- Security systems
- CCTV and access control
- Electrical and AV systems
They are known for their technical capability, attention to detail, and customer-first approach.
The management team set an ambition to scale the business significantly over a three-year period. Although a business plan had been developed in collaboration with a business school, it had not been effectively implemented.
The Challenge
- Previous plan lacked traction and ownership
- Senior Leadership Team (SLT) was misaligned and unfocused
- Growth had plateaued, with signs the business had reached a glass ceiling
- Lack of accountability and clarity around delivery
Our Approach
Rathbone Results partnered with the SLT to develop a refreshed and focused Growth Action Plan, including:
- One- and three-year business objectives
- Supporting strategies with ownership and delivery plans
- A clear roadmap with deadlines, milestones, and KPIs
We then:
- Facilitated monthly SLT review sessions to track progress
- Supported broader management team development
- Provided 1:1 mentoring to three members of the SLT to build leadership confidence and capability
The Results
- 40% increase in revenue within 12 months
- Profitability more than tripled
- A new, more effective organisational structure is now in place
- The SLT is aligned, confident, and leading with greater focus
- The company is now aiming to double its turnover over the next year
The client has extended its engagement into a second year and is looking to develop its partnership with Rathbones over the long term