11 articles
Recurring Income
Measuring your service business is a cornerstone of growing your service business. Every service business is full of detail. The most important sho...
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Jim Rathbone
Growing recurring income is vital to increasing the profitability and value of a business. In this article, I share 4 ways to retain service contra...
Goals keep us energised and focused on what we are trying to achieve, as these 3 quotes by well-known people show: “What keeps me going are goals...
We work with a significant number of installers and it is surprising how little time some business owners invest in growing the maintenance and sup...
There are 7 critical success factors in order to grow your service business as an installer: 1. Develop the service business mindset It is vi...
Written by Cora Lynn Heimer Rathbone How do we keep and grow our existing customers? How do we provide customer satisfaction that keeps o...
Cora Lynn Heimer Rathbone
Your customers are your biggest asset, but are you making the most of your relationships? Winning new sales is of course important, but most busine...
This adds value to your customers and strengthens your relationship with them. It also provides additional sources of income. Watch our vide...
Research shows that 20% to 70% of new customers are lost within the first 3 months of acquiring them. All that hard earned effort in winning the ne...
Why is contract retention so important? It is far more expensive to acquire new customers than it is to keep and develop existing customers. Busin...
I have worked with a lot of installers of building technologies whether that is fire and security systems, automatic doors or audio visual systems....
