11 articles
Every service business is full of detail. The most important should be measured across the 3 dimensions of service growth, service quality and serv...
Read more
Growing recurring income is vital to increasing the profitability and value of a business. In this article, I share 4 ways to retain service contra...
Read more
Goals keep us energised and focused on what we are trying to achieve, as these 3 quotes by well-known people show: “What keeps me going are goals...
Read more
Most time and energy is invested in designing, quoting, project managing, installing and getting paid for the installed system. Yet most of the pro...
Read more
There are 7 critical success factors in order to grow your service business as an installer: 1. Develop the service business mindset It is vi...
Read more
How do we keep and grow our existing customers? How do we provide customer satisfaction that keeps our customers/clients buying from us, engaging u...
Read more
Winning new sales is of course important, but most businesses spend five times more on acquiring new customers than they do on customer retention. ...
Read more
This adds value to your customers and strengthens your relationship with them. It also provides additional sources of income. Watch our video ...
Read more
Research shows that 20% to 70% of new customers are lost within the first 3 months of acquiring them. All that hard earned effort in winning the ne...
Read more
It is far more expensive to acquire new customers than it is to keep and develop existing customers. Businesses should do everything they can to re...
Read more
I have worked with a lot of installers of building technologies whether that is fire and security systems, automatic doors or audio-visual systems....
Read more