11 articles
Every service business is full of detail. The most important should be measured across the 3 dimensions of service growth, service quality and serv...
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Growing recurring income is vital to increasing the profitability and value of a business. In this article, I share 4 ways to retain service contra...
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Goals keep us energised and focused on what we are trying to achieve, as these 3 quotes by well-known people show: “What keeps me going are goals...
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Most time and energy is invested in designing, quoting, project managing, installing and getting paid for the installed system. Yet most of the pro...
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There are 7 critical success factors in order to grow your service business as an installer: 1. Develop the service business mindset It is vi...
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How do we keep and grow our existing customers? How do we provide customer satisfaction that keeps our customers/clients buying from us, engaging u...
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Winning new sales is of course important, but most businesses spend five times more on acquiring new customers than they do on customer retention. ...
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This adds value to your customers and strengthens your relationship with them. It also provides additional sources of income. Watch our vide...
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Research shows that 20% to 70% of new customers are lost within the first 3 months of acquiring them. All that hard earned effort in winning the ne...
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It is far more expensive to acquire new customers than it is to keep and develop existing customers. Businesses should do everything they can to re...
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I have worked with a lot of installers of building technologies whether that is fire and security systems, automatic doors or audio visual systems....
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