121 articles
Leadership
Despite or perhaps because of COVID-19 challenges, several of our clients have demonstrated strong leadership through innovation. Through courag...
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Cora Lynn Heimer Rathbone
Recurring Income
Growing recurring income is vital to increasing the profitability and value of a business. In this article, I share 4 ways to retain service contra...
Jim Rathbone
Sales
1. Test and measure multiple lead generation methods One of the biggest reasons for failed marketing is simply a failure to consistently test and ...
Goals keep us energised and focused on what we are trying to achieve, as these 3 quotes by well-known people show: “What keeps me going are goals...
Mindset
A new virus, more destructive than COVID-19, grips us: FEAR. So disempowering is this that FD Roosevelt said in 1932, at his first inaugural addres...
We work with a significant number of installers and it is surprising how little time some business owners invest in growing the maintenance and sup...
There are 7 critical success factors in order to grow your service business as an installer: 1. Develop the service business mindset It is vi...
Watch our video below where Cora Lynn Heimer Rathbone talks through the three core skill-sets of leaders
Videos
Stimulated by a drive for continuous improvement, reflection and conflict resolution. (This demands relating and thinking skills from the team lead...
The product of clear norms, belonging and care between team-members. (This requires thinking and relationship skills from the team leader.) Watch ...
That combines facts with diverse perspectives to unleash creativity and foster a sense of fairness. (This requires thinking, relationship and actio...
The product of well-defined roles, and people with the right capabilities in those roles, woven together by recognition, participation and communic...
The product of wholesome results and goal orientation that natural instils accountability. (This requires thinking, action-orientation and relation...
Strategy
Let me ask at the end of this calendar year, what goals have you set for your business in 2020? Have you set any at all? How can you have meaningfu...
People
Written by Cora Lynn Heimer Rathbone How do we motivate people? How do we motivate employees? Motivating others is at the heart of man...
Teamwork
Written by Cora Lynn Heimer Rathbone How do we tap into employee motivation to encourage teamwork? How do we leverage employee mo...
Written by Cora Lynn Heimer Rathbone How do we fuel and sustain employee motivation? How do we motivate employees? Motivating oth...
Marketing
Media stories abound of a slowdown in UK PLC – especially in the run-up to the EU referendum. Construction, in particular, declined significantly i...
Written by Cora Lynn Heimer Rathbone How do we keep and grow our existing customers? How do we provide customer satisfaction that keeps o...
The people of the UK have spoken. Whether we voted to REMAIN or LEAVE, we have to buckle-down and work with the uncertainty, we have to do our best...
Your customers are your biggest asset, but are you making the most of your relationships? Winning new sales is of course important, but most busine...
"Brexit means Brexit, and we are going to make a success of it" said Theresa May on July 20th 2016 when she addressed the people of Germany on h...
The Partner of a professional practice emailed me this week in anticipation of a team review session around the “so what will we do differently” an...
Here’s another quick tip from the coal face! Several of our clients have been amazed how this easy but effective method has worked for them. By f...
