125 articles
Recurring Income
Research shows that 20% to 70% of new customers are lost within the first 3 months of acquiring them. All that hard earned effort in winning the ne...
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Jim Rathbone
Leadership
What good leadership looks like at the level of leading individuals, teams and organisations.
Cora Lynn Heimer Rathbone
Efficiency
COVID-19, in the first ten weeks of 2020, has led to travel bans by most global businesses – at least in EMEA, at least for non-client related me...
Strategy
COVID-19 - the most significant global health and business challenge of our generation. What matters NOW for business continuity, in the time o...
People
“You never let a serious crisis go to waste... it's an opportunity to do things you think you could not do before.” Rahm Emanuel Compassi...
In times of great uncertainty, what do WE humans most strive to protect? What do we worship? It seems the answer is the “I”! From 1964, the wor...
It is far more expensive to acquire new customers than it is to keep and develop existing customers. Businesses should do everything they can to re...
Pricing
One of the first things that businesses do, when faced with either a tough economy or when they have difficulty in attracting customers is to reduc...
A key to developing a business that achieves sustainable and consistent profitability and growth is shaping a winning strategy. This will take adva...
Finance
Strong financial management and controls are essential to delivering profitable growth. Too many SMEs flounder even though they are growing their s...
Lead Generation
Most owner managed businesses have only one marketing method to reach new customers. For many this is usually word of mouth or the use of dir...
Many business owners are frustrated by the lack of productivity of their employees. They put the blame on the staff for this situation. Quite frank...
Mindset
Developing the right mind-set is critical for being successful as a business entrepreneur. One of the key mind-set issues for a successful business...
I have worked with a lot of installers of building technologies whether that is fire and security systems, automatic doors or audio visual systems....
Sales
Your client base is a huge asset in your business. Yet it is amazing how many companies focus on chasing new customers and do not pay enough attent...
Profitability
Underperforming companies often need to urgently address their cost structure which is not aligned to the sales levels in the business. Expan...
Marketing
There are 6 foundations of truly effective marketing. These underpin the success of your lead generation activities. Put them in place and you have...
Many companies still have a website that is little more than an online company brochure. It is not a source of leads that convert to sales. By cont...
Written by Cora Lynn Heimer Rathbone Over the last six to 12 months our TV scenes have been full of examples of regional and global leaders...
"We have doubled in turnover and profit but with the same amount of staff we had 12 months ago." About the client Select Security Specialists (SSS)...
John O’Connell
“We need leadership!” reverberates publicly across multiple media as never before. So what does leadership look like to those demanding it? What ...
Tough at the best of times, these three are even harder when executing on tough decisions – such as restructuring, right-sizing, redundancies, relo...
So “What is truth?”, as Pilate famously asked. Is that it? Really? For sure, in today’s social media world, untruth will be exposed. It’s onl...
It is incumbent upon leaders to look after their peoples’ interests, to protect what they prize and to help them prosper. We need to do this if ...
